Payment & return
- What is glassbazaarindia.comReturns policy?
glassbazaarindia.com’s 7 Days Returns Policy after Delivery
“No Questions Asked Return Policy!”
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is drop an email at email@example.com within a period of 7 days, from the date of delivery.
However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
*Refund/ replacement for goods/ merchandise are subject to inspection and checking by glassbazaarindia.com’s team.
*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
*Please note that the Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
- Are there certain categories of products which are non-returnable?
Certain items such as Fragrances, Beauty products, Sweets and Greeting cards are non returnable.
- Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
- How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 3 days to have the product picked from your place and another 7 days to initiate refund.
In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
- How will I receive my Refund?
a) If the payment was made by Credit Card or Net-Banking, we can either issue Refund Vouchers or reverse credit to the Credit Card or credit your Net-Banking account. Refund vouchers can be utilized on a future purchase on the website.
b) If the payment made was by Cash on Delivery, we can either issue Refund vouchers or by Cheque. Refund vouchers can be utilized on a future purchase on the website.
c) If a voucher was used to make a purchase, refund will be issued as Refund Voucher. This can be utilized on a future purchase on the website.
- How long will the refund process take?
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
|Refund Method||Refund Receipt Time (After Initiation)|
|Refund Vouchers||1-2 business days|
|Bank Transfer/NEFT||2-4 business days|
|Debit Card||5-7 business days|
|Credit Card||7-21 business days|
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Banks send a sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
- How do I return a product?
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return
1) Place your item in its original packaging – not the Goodiesforbuddies.com box
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of a Goodiesforbuddies.com Pick up
4) If you are sending it on your own make sure you seal it properly
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
(b) Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs 160 per kilogram of shipment at our address.
Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.
(c) It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above.
- Do you provide a pick up from home in case I want to return a product?
Yes we provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies.
- I was charged a convenience charge for my COD order. If I return my order will I get back my convenience charge along with the refund?
Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
- If I return a product on my own do I get back the shipping charges?
Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.
Refunds for courier charges are always in the mode of Refund vouchers which can be redeemed for your future purchase.
- I was supposed to receive my refund by now but I haven’t. What do I do?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.